/*
 * ITSM Console - UI Components
 * Buttons, Forms, Tables, Cards, etc.
 */

/* ==================== BUTTONS ==================== */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 12px;
    font-family: var(--font-main);
    border-radius: 3px;
    cursor: pointer;
    transition: all 0.15s;
    text-decoration: none;
}

.btn-primary {
    background: linear-gradient(180deg, #4488cc 0%, #336699 100%);
    border: 1px solid #224466;
    color: white;
}

.btn-primary:hover {
    background: linear-gradient(180deg, #5599dd 0%, #4477aa 100%);
}

.btn-primary:active {
    background: linear-gradient(180deg, #336699 0%, #224466 100%);
}

.btn-secondary {
    background: linear-gradient(180deg, #f0f0f0 0%, #d0d0d0 100%);
    border: 1px solid var(--border-dark);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background: linear-gradient(180deg, #ffffff 0%, #e0e0e0 100%);
}

.btn-success {
    background: linear-gradient(180deg, #44aa44 0%, #228822 100%);
    border: 1px solid #116611;
    color: white;
}

.btn-success:hover {
    background: linear-gradient(180deg, #55bb55 0%, #339933 100%);
}

.btn-danger {
    background: linear-gradient(180deg, #cc4444 0%, #992222 100%);
    border: 1px solid #661111;
    color: white;
}

.btn-danger:hover {
    background: linear-gradient(180deg, #dd5555 0%, #aa3333 100%);
}

.btn-warning {
    background: linear-gradient(180deg, #ffaa00 0%, #cc8800 100%);
    border: 1px solid #996600;
    color: white;
}

.btn-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 11px;
}

.btn-lg {
    padding: var(--spacing-md) var(--spacing-xl);
    font-size: 14px;
}

.btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* ==================== FORMS ==================== */

.form-group {
    margin-bottom: var(--spacing-md);
}

.form-label {
    display: block;
    font-size: 11px;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: var(--spacing-xs);
}

.form-label.required::after {
    content: ' *';
    color: var(--accent-red);
}

.form-control {
    width: 100%;
    padding: var(--spacing-sm);
    font-size: 12px;
    font-family: var(--font-main);
    border: 2px solid;
    border-color: var(--border-sunken) var(--border-raised) var(--border-raised) var(--border-sunken);
    background: white;
}

.form-control:focus {
    outline: none;
    border-color: var(--accent-blue);
}

.form-control:disabled {
    background: var(--bg-secondary);
    color: var(--text-muted);
}

textarea.form-control {
    min-height: 80px;
    resize: vertical;
}

select.form-control {
    cursor: pointer;
}

.form-help {
    font-size: 10px;
    color: var(--text-muted);
    margin-top: var(--spacing-xs);
}

.form-error {
    font-size: 10px;
    color: var(--accent-red);
    margin-top: var(--spacing-xs);
}

/* Checkbox & Radio */
.form-check {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-xs);
}

.form-check input {
    width: 14px;
    height: 14px;
}

.form-check label {
    font-size: 12px;
    cursor: pointer;
}

/* ==================== TABLES ==================== */

.table-container {
    overflow-x: auto;
    border: 1px solid var(--border-dark);
}

.data-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 11px;
}

.data-table th {
    background: linear-gradient(180deg, #e0e0e0 0%, #c0c0c0 100%);
    padding: var(--spacing-sm) var(--spacing-md);
    text-align: left;
    font-weight: 600;
    border: 1px solid var(--border-dark);
    white-space: nowrap;
}

.data-table th.sortable {
    cursor: pointer;
}

.data-table th.sortable:hover {
    background: linear-gradient(180deg, #f0f0f0 0%, #d0d0d0 100%);
}

.data-table th .sort-icon {
    margin-left: 4px;
    opacity: 0.5;
}

.data-table td {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--border-light);
    vertical-align: middle;
}

.data-table tr:nth-child(even) {
    background: #f8f8f8;
}

.data-table tr:hover {
    background: #e8f4ff;
}

.data-table tr.selected {
    background: #cce5ff;
}

.data-table tr.clickable {
    cursor: pointer;
}

/* Table Cell Types */
.cell-id {
    font-family: var(--font-mono);
    font-weight: 600;
    color: var(--accent-blue);
}

.cell-date {
    font-family: var(--font-mono);
    font-size: 10px;
}

.cell-actions {
    white-space: nowrap;
}

/* ==================== STATUS BADGES ==================== */

.badge {
    display: inline-block;
    padding: 2px 8px;
    font-size: 10px;
    font-weight: 600;
    border-radius: 3px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-new { background: #cce5ff; color: #0066cc; border: 1px solid #0066cc; }
.badge-open { background: #ffe5cc; color: #cc6600; border: 1px solid #cc6600; }
.badge-pending { background: #fff3cd; color: #996600; border: 1px solid #996600; }
.badge-in-progress { background: #e0e0ff; color: #6666cc; border: 1px solid #6666cc; }
.badge-resolved { background: #d4edda; color: #006600; border: 1px solid #006600; }
.badge-closed { background: #e0e0e0; color: #666666; border: 1px solid #666666; }
.badge-critical { background: #ffcccc; color: #cc0000; border: 1px solid #cc0000; }

/* Priority Badges */
.priority-p1 { background: #cc0000; color: white; }
.priority-p2 { background: #ff6600; color: white; }
.priority-p3 { background: #ffcc00; color: #333; }
.priority-p4 { background: #00cc00; color: white; }

/* ==================== CARDS / PANELS ==================== */

.card {
    background: var(--bg-panel);
    border: 1px solid var(--border-dark);
    margin-bottom: var(--spacing-md);
}

.card-header {
    background: linear-gradient(180deg, #e0e0e0 0%, #c8c8c8 100%);
    padding: var(--spacing-sm) var(--spacing-md);
    font-weight: 600;
    font-size: 12px;
    border-bottom: 1px solid var(--border-dark);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.card-body {
    padding: var(--spacing-md);
}

.card-footer {
    background: var(--bg-secondary);
    padding: var(--spacing-sm) var(--spacing-md);
    border-top: 1px solid var(--border-light);
}

/* ==================== TABS ==================== */

.tabs {
    border-bottom: 1px solid var(--border-dark);
    display: flex;
    background: var(--bg-secondary);
}

.tab-item {
    padding: var(--spacing-sm) var(--spacing-lg);
    font-size: 12px;
    cursor: pointer;
    border: 1px solid transparent;
    border-bottom: none;
    background: linear-gradient(180deg, #d0d0d0 0%, #b0b0b0 100%);
    margin-right: 2px;
    position: relative;
    top: 1px;
}

.tab-item:hover {
    background: linear-gradient(180deg, #e0e0e0 0%, #c0c0c0 100%);
}

.tab-item.active {
    background: var(--bg-content);
    border: 1px solid var(--border-dark);
    border-bottom: 1px solid var(--bg-content);
}

.tab-content {
    display: none;
    padding: var(--spacing-md);
}

.tab-content.active {
    display: block;
}

/* ==================== TOOLBAR ==================== */

.toolbar {
    background: linear-gradient(180deg, #f0f0f0 0%, #e0e0e0 100%);
    border-bottom: 1px solid var(--border-dark);
    padding: var(--spacing-sm) var(--spacing-md);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    flex-wrap: wrap;
}

.toolbar-group {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.toolbar-separator {
    width: 1px;
    height: 24px;
    background: var(--border-dark);
    margin: 0 var(--spacing-sm);
}

.toolbar-search {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.toolbar-search input {
    width: 200px;
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 11px;
    border: 1px solid var(--border-dark);
}

/* ==================== SPLIT PANE ==================== */

.split-pane {
    display: flex;
    height: 100%;
}

.split-left {
    width: 40%;
    min-width: 200px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.split-resizer {
    width: 5px;
    cursor: col-resize;
    background: var(--border-dark);
    flex-shrink: 0;
    transition: background 0.15s;
}

.split-resizer:hover,
.split-resizer.dragging {
    background: var(--accent-blue, #4a90d9);
}

.split-right {
    flex: 1;
    min-width: 200px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.split-header {
    background: linear-gradient(180deg, #e0e0e0 0%, #c8c8c8 100%);
    padding: var(--spacing-sm) var(--spacing-md);
    font-weight: 600;
    font-size: 12px;
    border-bottom: 1px solid var(--border-dark);
}

.split-content {
    flex: 1;
    overflow-y: auto;
}

/* ==================== PAGE LAYOUTS ==================== */

.page-header {
    background: linear-gradient(180deg, #f8f8f8 0%, #e8e8e8 100%);
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--border-dark);
}

.page-title {
    font-size: 18px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-xs);
}

.page-subtitle {
    font-size: 12px;
    color: var(--text-muted);
}

.page-content {
    padding: var(--spacing-lg);
}

/* ==================== DASHBOARD WIDGETS ==================== */

.widget-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: var(--spacing-md);
}

.widget {
    background: var(--bg-panel);
    border: 1px solid var(--border-dark);
}

.widget-header {
    background: linear-gradient(180deg, #336699 0%, #224466 100%);
    color: white;
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 11px;
    font-weight: 600;
}

.widget-body {
    padding: var(--spacing-md);
}

.widget-stat {
    text-align: center;
    padding: var(--spacing-lg);
}

.widget-stat-value {
    font-size: 36px;
    font-weight: 700;
    color: var(--accent-blue);
}

.widget-stat-label {
    font-size: 11px;
    color: var(--text-muted);
    text-transform: uppercase;
    margin-top: var(--spacing-xs);
}

/* ==================== TICKET SPECIFIC ==================== */

.ticket-row {
    display: flex;
    align-items: center;
    padding: var(--spacing-sm) var(--spacing-md);
    border-bottom: 1px solid var(--border-light);
    cursor: pointer;
}

.ticket-row:hover {
    background: #e8f4ff;
}

.ticket-row.selected {
    background: #cce5ff;
}

.ticket-priority {
    width: 4px;
    height: 32px;
    margin-right: var(--spacing-sm);
}

.ticket-priority.p1 { background: var(--priority-p1); }
.ticket-priority.p2 { background: var(--priority-p2); }
.ticket-priority.p3 { background: var(--priority-p3); }
.ticket-priority.p4 { background: var(--priority-p4); }

.ticket-id {
    font-family: var(--font-mono);
    font-weight: 600;
    color: var(--accent-blue);
    width: 80px;
}

.ticket-summary {
    flex: 1;
    font-size: 12px;
}

.ticket-meta {
    font-size: 10px;
    color: var(--text-muted);
    display: flex;
    gap: var(--spacing-md);
}

/* SLA Timer */
.sla-timer {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 6px;
    font-size: 10px;
    font-family: var(--font-mono);
    border-radius: 3px;
}

.sla-ok { background: #d4edda; color: #006600; }
.sla-warning { background: #fff3cd; color: #996600; }
.sla-breach { background: #ffcccc; color: #cc0000; animation: blink 1s infinite; position: relative; z-index: 1; }

@keyframes blink {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

/* ==================== ATTACHMENTS ==================== */

.attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.attachment-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-xs) var(--spacing-sm);
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    font-size: 11px;
    cursor: pointer;
}

.attachment-item:hover {
    background: var(--bg-panel);
}

.attachment-icon {
    font-size: 14px;
}

/* ==================== ACTIVITY / NOTES ==================== */

.activity-item {
    padding: var(--spacing-sm);
    border-left: 3px solid var(--border-light);
    margin-bottom: var(--spacing-sm);
    font-size: 11px;
}

.activity-item.note { border-color: var(--accent-blue); }
.activity-item.system { border-color: var(--text-muted); }
.activity-item.user { border-color: var(--accent-green); }

.activity-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: var(--spacing-xs);
    color: var(--text-muted);
    font-size: 10px;
}

.activity-content {
    color: var(--text-primary);
}

/* ==================== LOADING ==================== */

.loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-xl);
    color: var(--text-muted);
}

.loading::before {
    content: '';
    width: 20px;
    height: 20px;
    border: 2px solid var(--border-light);
    border-top-color: var(--accent-blue);
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin-right: var(--spacing-sm);
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* ==================== EMPTY STATE ==================== */

.empty-state {
    text-align: center;
    padding: var(--spacing-xl);
    color: var(--text-muted);
}

.empty-state-icon {
    font-size: 48px;
    margin-bottom: var(--spacing-md);
    opacity: 0.5;
}

.empty-state-title {
    font-size: 14px;
    font-weight: 600;
    margin-bottom: var(--spacing-xs);
}

.empty-state-text {
    font-size: 12px;
}

/* ==================== SLA INDICATORS ==================== */

.sla-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 600;
    white-space: nowrap;
}

.sla-badge-sm {
    padding: 1px 6px;
    font-size: 9px;
}

.sla-green {
    background: #d4edda;
    color: #155724;
    border: 1px solid #28a745;
}

.sla-yellow {
    background: #fff3cd;
    color: #856404;
    border: 1px solid #ffc107;
}

.sla-red {
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #dc3545;
}

.sla-black {
    background: #343a40;
    color: #ffffff;
    border: 1px solid #000000;
}

.sla-none {
    background: #e9ecef;
    color: #6c757d;
    border: 1px solid #ced4da;
}

.sla-timer {
    padding: var(--spacing-md);
    border-radius: 4px;
    margin-bottom: var(--spacing-md);
}

.sla-timer.sla-green { background: #d4edda; border-left: 4px solid #28a745; }
.sla-timer.sla-yellow { background: #fff3cd; border-left: 4px solid #ffc107; }
.sla-timer.sla-red { background: #f8d7da; border-left: 4px solid #dc3545; }
.sla-timer.sla-black { background: #f8d7da; border-left: 4px solid #000000; }

.sla-timer-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-xs);
}

.sla-timer-label {
    font-size: 11px;
    text-transform: uppercase;
    color: var(--text-muted);
}

.sla-timer-value {
    font-size: 18px;
    font-weight: 700;
}

.sla-timer-target {
    font-size: 11px;
    color: var(--text-muted);
    margin-top: var(--spacing-xs);
}

.sla-progress-bar {
    height: 6px;
    background: rgba(0,0,0,0.1);
    border-radius: 3px;
    margin-top: var(--spacing-sm);
    overflow: hidden;
}

.sla-progress-fill {
    height: 100%;
    border-radius: 3px;
    transition: width 0.3s;
}

.sla-progress-fill.sla-green { background: #28a745; }
.sla-progress-fill.sla-yellow { background: #ffc107; }
.sla-progress-fill.sla-red { background: #dc3545; }

.sla-widget .sla-summary {
    display: flex;
    justify-content: space-around;
    text-align: center;
    padding: var(--spacing-md) 0;
}

.sla-stat {
    padding: var(--spacing-sm);
}

.sla-stat.sla-alert { color: #721c24; }
.sla-stat.sla-warning { color: #856404; }

.sla-stat-value {
    font-size: 24px;
    font-weight: 700;
}

.sla-stat-label {
    font-size: 11px;
    color: var(--text-muted);
}

.sla-urgent-list {
    border-top: 1px solid var(--border-light);
    padding-top: var(--spacing-sm);
}

.sla-urgent-header {
    font-size: 11px;
    font-weight: 600;
    color: var(--text-muted);
    margin-bottom: var(--spacing-xs);
}

.sla-urgent-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs);
    cursor: pointer;
    border-radius: 3px;
}

.sla-urgent-item:hover {
    background: var(--bg-secondary);
}

.sla-urgent-id {
    font-weight: 600;
    font-size: 11px;
}

.sla-urgent-summary {
    flex: 1;
    font-size: 11px;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ==================== CUSTOMER PANEL ==================== */

.customer-panel {
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 4px;
    margin-bottom: var(--spacing-md);
}

.customer-panel.customer-vip {
    border-color: #ffc107;
    background: linear-gradient(180deg, #fffef0 0%, #fff9e6 100%);
}

.customer-panel-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-tertiary);
    border-bottom: 1px solid var(--border-light);
    font-weight: 600;
    font-size: 12px;
}

.customer-icon {
    font-size: 16px;
}

.vip-badge {
    background: linear-gradient(180deg, #ffc107 0%, #e0a800 100%);
    color: #000;
    padding: 2px 8px;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 700;
    margin-left: auto;
}

.vip-badge-sm {
    font-size: 10px;
    margin-left: 4px;
}

.customer-panel-body {
    padding: var(--spacing-md);
}

.customer-name {
    font-size: 14px;
    font-weight: 600;
    margin-bottom: var(--spacing-sm);
}

.customer-details {
    margin-bottom: var(--spacing-md);
}

.customer-detail-row {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: 4px 0;
    font-size: 12px;
}

.detail-icon {
    width: 20px;
    text-align: center;
}

.customer-manager {
    padding: var(--spacing-sm);
    background: rgba(0,0,0,0.05);
    border-radius: 4px;
    margin-bottom: var(--spacing-md);
}

.manager-label {
    font-size: 10px;
    text-transform: uppercase;
    color: var(--text-muted);
}

.manager-name {
    font-weight: 600;
    font-size: 12px;
}

.manager-email {
    font-size: 11px;
    color: var(--text-muted);
}

.customer-actions {
    display: flex;
    gap: var(--spacing-xs);
    flex-wrap: wrap;
}

.customer-history {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-light);
}

.history-label {
    font-size: 10px;
    text-transform: uppercase;
    color: var(--text-muted);
    margin-bottom: var(--spacing-xs);
}

.history-item {
    display: flex;
    gap: var(--spacing-sm);
    padding: 4px;
    cursor: pointer;
    border-radius: 3px;
    font-size: 11px;
}

.history-item:hover {
    background: rgba(0,0,0,0.05);
}

.history-id {
    font-weight: 600;
}

/* ==================== NOTIFICATION BELL & PANEL ==================== */

.notification-bell {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    padding: 6px 10px;
    border-radius: 4px;
    margin-right: 8px;
}

.notification-bell:hover {
    background: rgba(255,255,255,0.15);
}

.bell-icon {
    font-size: 18px;
}

.notification-badge {
    position: absolute;
    top: 2px;
    right: 2px;
    background: #dc3545;
    color: white;
    font-size: 9px;
    font-weight: 700;
    padding: 2px 5px;
    border-radius: 10px;
    min-width: 16px;
    text-align: center;
    line-height: 1;
}

/* Notifications dropdown panel */
.notifications-panel {
    position: fixed;
    top: 50px;
    right: 160px;
    width: 360px;
    max-height: 450px;
    background: #ffffff !important;
    background-color: #ffffff !important;
    border: 2px solid var(--border-dark);
    border-radius: 6px;
    box-shadow: 0 8px 24px rgba(0,0,0,0.35), 0 0 0 1px rgba(0,0,0,0.1);
    z-index: 2147483647;
    overflow: hidden;
    backdrop-filter: none !important;
    -webkit-backdrop-filter: none !important;
    isolation: isolate;
    opacity: 1 !important;
    transform: translateZ(0);
}

.notifications-panel-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 16px;
    background: linear-gradient(180deg, #f8f9fa 0%, #e9ecef 100%) !important;
    background-color: #f0f1f2 !important;
    border-bottom: 1px solid var(--border-light);
    opacity: 1 !important;
}

.notifications-panel-title {
    font-weight: 600;
    font-size: 14px;
    color: var(--text-primary);
}

.notifications-dismiss-all {
    font-size: 11px;
    color: #dc3545;
    background: none;
    border: none;
    cursor: pointer;
    padding: 4px 8px;
    border-radius: 3px;
}

.notifications-dismiss-all:hover {
    background: rgba(220, 53, 69, 0.1);
}

.notifications-panel-body {
    max-height: 320px;
    overflow-y: auto;
    background: #ffffff !important;
    background-color: #ffffff !important;
    opacity: 1 !important;
}

.notifications-empty {
    padding: 40px 20px;
    text-align: center;
    background: #ffffff !important;
    background-color: #ffffff !important;
    opacity: 1 !important;
}

.notifications-empty-icon {
    font-size: 36px;
    opacity: 0.4;
    margin-bottom: 8px;
}

.notifications-empty-text {
    font-size: 13px;
    color: var(--text-muted);
}

.notification-item {
    display: flex;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--border-light);
    cursor: pointer;
    transition: background 0.15s;
    background: #ffffff !important;
    background-color: #ffffff !important;
    opacity: 1 !important;
}

.notification-item:hover {
    background: #f8f9fa !important;
    background-color: #f8f9fa !important;
}

.notification-item.unread {
    background: #f0f7ff !important;
    background-color: #f0f7ff !important;
}

.notification-item.read {
    opacity: 0.85;
    background: #fafafa !important;
}

.notification-item-icon {
    font-size: 20px;
    width: 28px;
    text-align: center;
    flex-shrink: 0;
}

.notification-item-content {
    flex: 1;
    min-width: 0;
}

.notification-item-title {
    font-size: 12px;
    color: var(--text-primary);
    margin-bottom: 2px;
}

.notification-item-title.unread {
    font-weight: 600;
}

.notification-item-message {
    font-size: 11px;
    color: var(--text-secondary);
    line-height: 1.4;
    word-wrap: break-word;
}

.notification-item-time {
    font-size: 10px;
    color: var(--text-muted);
    margin-top: 4px;
}

.notification-item-dot {
    width: 8px;
    height: 8px;
    background: var(--accent-blue);
    border-radius: 50%;
    flex-shrink: 0;
    margin-top: 4px;
}

.notifications-panel-footer {
    padding: 10px 16px;
    background: #f8f9fa !important;
    background-color: #f8f9fa !important;
    border-top: 1px solid var(--border-light);
    text-align: center;
    opacity: 1 !important;
}

.notifications-mark-read {
    font-size: 12px;
    color: var(--accent-blue);
    background: none;
    border: none;
    cursor: pointer;
    padding: 6px 12px;
    border-radius: 4px;
}

.notifications-mark-read:hover {
    background: rgba(68, 136, 204, 0.1);
}

/* ==================== PENDING STATES ==================== */

.pending-badge {
    display: inline-block;
    padding: 2px 8px;
    background: #e2e3e5;
    color: #383d41;
    border: 1px solid #d6d8db;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 600;
}

.pending-badge.pending-overdue {
    background: #f8d7da;
    color: #721c24;
    border-color: #f5c6cb;
}

.pending-state-info {
    background: #e2e3e5;
    border-left: 4px solid #6c757d;
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
    border-radius: 0 4px 4px 0;
}

.pending-state-info.overdue {
    background: #f8d7da;
    border-color: #dc3545;
}

.pending-type {
    font-weight: 600;
    font-size: 12px;
}

.pending-reason {
    font-size: 11px;
    color: var(--text-secondary);
    margin-top: 4px;
}

.pending-expected {
    font-size: 10px;
    color: var(--text-muted);
    margin-top: 4px;
}

/* ==================== NOTES WITH VISIBILITY ==================== */

.activity-item.internal {
    background: #fff9e6;
    border-left: 3px solid #ffc107;
}

.activity-item.customer {
    background: #e6f3ff;
    border-left: 3px solid #007bff;
}

.activity-item.system {
    background: #f0f0f0;
    border-left: 3px solid #6c757d;
}

.note-visibility-badge {
    font-size: 9px;
    padding: 1px 6px;
    border-radius: 3px;
    margin-left: 8px;
}

.note-visibility-badge.internal {
    background: #ffc107;
    color: #000;
}

.note-visibility-badge.customer {
    background: #007bff;
    color: #fff;
}

.note-type-toggle {
    display: flex;
    gap: 4px;
    margin-bottom: var(--spacing-sm);
}

.note-type-btn {
    padding: 4px 12px;
    font-size: 11px;
    border: 1px solid var(--border-dark);
    background: var(--bg-secondary);
    cursor: pointer;
    border-radius: 3px;
}

.note-type-btn.active {
    background: var(--accent-blue);
    color: white;
    border-color: var(--accent-blue);
}

/* ==================== BULK OPERATIONS ==================== */

.bulk-action-bar {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-sm) var(--spacing-md);
    background: linear-gradient(180deg, #4488cc 0%, #336699 100%);
    color: white;
    border-radius: 4px;
    margin-bottom: var(--spacing-md);
}

.bulk-action-bar .count {
    font-weight: 700;
}

.bulk-action-bar .actions {
    display: flex;
    gap: var(--spacing-xs);
    margin-left: auto;
}

.bulk-checkbox {
    width: 16px;
    height: 16px;
    cursor: pointer;
}

/* Row selection checkboxes */
.data-table th input[type="checkbox"],
.data-table td input[type="checkbox"],
.ticket-row input[type="checkbox"],
.kb-card input[type="checkbox"] {
    width: 15px;
    height: 15px;
    cursor: pointer;
    margin: 0;
    accent-color: var(--accent-blue, #4488cc);
}

/* Selected row highlight */
.data-table tr.row-selected {
    background: #e3f0ff !important;
}
.data-table tr.row-selected:hover {
    background: #d0e4f7 !important;
}

.ticket-row.row-selected {
    background: #e3f0ff !important;
    border-left-color: var(--accent-blue, #4488cc) !important;
}

.kb-card.row-selected {
    outline: 2px solid var(--accent-blue, #4488cc);
    background: #f0f7ff;
}

/* Refresh button spin animation */
@keyframes itsm-spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}
.btn-refresh.refreshing img {
    animation: itsm-spin 0.8s linear infinite;
}
.btn-refresh img {
    width: 14px;
    height: 14px;
    vertical-align: middle;
    filter: invert(0.4);
}

/* Bulk delete button in toolbar */
.btn-danger {
    background: #cc4444;
    color: white;
    border: 1px solid #aa3333;
}
.btn-danger:hover {
    background: #aa3333;
}

/* ==================== WORKLOAD INDICATORS ==================== */

.workload-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 10px;
    font-weight: 600;
}

.workload-badge.low {
    background: #d4edda;
    color: #155724;
}

.workload-badge.medium {
    background: #fff3cd;
    color: #856404;
}

.workload-badge.high {
    background: #f8d7da;
    color: #721c24;
}

/* ==================== SERVICE CATALOG ==================== */

.catalog-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: var(--spacing-md);
}

.catalog-card {
    background: white;
    border: 1px solid var(--border-light);
    border-radius: 4px;
    padding: var(--spacing-md);
    cursor: pointer;
    transition: all 0.15s;
}

.catalog-card:hover {
    border-color: var(--accent-blue);
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
}

.catalog-card-icon {
    font-size: 32px;
    margin-bottom: var(--spacing-sm);
}

.catalog-card-title {
    font-weight: 600;
    font-size: 14px;
    margin-bottom: var(--spacing-xs);
}

.catalog-card-description {
    font-size: 12px;
    color: var(--text-secondary);
    margin-bottom: var(--spacing-sm);
}

.catalog-card-meta {
    display: flex;
    justify-content: space-between;
    font-size: 10px;
    color: var(--text-muted);
}

.catalog-category-header {
    font-size: 16px;
    font-weight: 600;
    margin: var(--spacing-lg) 0 var(--spacing-md);
    padding-bottom: var(--spacing-xs);
    border-bottom: 2px solid var(--accent-blue);
}

/* ==================== PROBLEM MANAGEMENT ==================== */

.problem-status-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 600;
}

.problem-status-badge.open {
    background: #cce5ff;
    color: #004085;
}

.problem-status-badge.investigating {
    background: #fff3cd;
    color: #856404;
}

.problem-status-badge.known-error {
    background: #f8d7da;
    color: #721c24;
}

.problem-status-badge.resolved {
    background: #d4edda;
    color: #155724;
}

.known-error-banner {
    background: #f8d7da;
    border-left: 4px solid #dc3545;
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
}

.workaround-banner {
    background: #fff3cd;
    border-left: 4px solid #ffc107;
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
}

/* ==================== RELATED ITEMS ==================== */

.related-section {
    margin-bottom: var(--spacing-md);
}

.related-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-sm);
}

.related-title {
    font-weight: 600;
    font-size: 12px;
}

.related-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) var(--spacing-sm);
    background: var(--bg-secondary);
    border-radius: 3px;
    margin-bottom: 4px;
    font-size: 11px;
}

.related-item-id {
    font-weight: 600;
}

.related-item-name {
    flex: 1;
    overflow: hidden;
    text-overflow: ellipsis;
}

.related-item-actions {
    display: flex;
    gap: 4px;
}

/* ==================== WIZARD FORMS ==================== */

.wizard-steps {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0;
    padding: var(--spacing-md) var(--spacing-lg);
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border-light);
}

.wizard-step {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 12px;
    color: var(--text-muted);
    white-space: nowrap;
}

.wizard-step-number {
    width: 22px;
    height: 22px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 600;
    border: 2px solid var(--border-dark);
    background: var(--bg-primary);
    color: var(--text-muted);
    flex-shrink: 0;
}

.wizard-step.active .wizard-step-number {
    background: #336699;
    border-color: #224466;
    color: white;
}

.wizard-step.active {
    color: var(--text-primary);
    font-weight: 600;
}

.wizard-step.completed .wizard-step-number {
    background: #228822;
    border-color: #116611;
    color: white;
}

.wizard-step.completed {
    color: #228822;
}

.wizard-step-connector {
    width: 30px;
    height: 2px;
    background: var(--border-dark);
    margin: 0 var(--spacing-xs);
    flex-shrink: 0;
}

.wizard-step.completed + .wizard-step-connector,
.wizard-step.completed ~ .wizard-step-connector {
    background: #228822;
}

.wizard-body {
    padding: var(--spacing-lg);
    max-height: 55vh;
    overflow-y: auto;
}

.wizard-section-title {
    font-size: 14px;
    font-weight: 600;
    margin-bottom: var(--spacing-md);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--border-light);
    color: var(--text-primary);
}

.consent-check {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-sm);
    padding: var(--spacing-md);
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 4px;
    cursor: pointer;
}

.consent-check input[type="checkbox"] {
    margin-top: 2px;
    flex-shrink: 0;
}

.consent-check label {
    font-size: 12px;
    cursor: pointer;
    line-height: 1.4;
}

input[type="file"].form-control {
    padding: 6px;
    font-size: 12px;
}

.review-step-card {
    background: var(--bg-secondary);
    border: 1px solid var(--border-light);
    border-radius: 4px;
    margin-bottom: var(--spacing-md);
    overflow: hidden;
}

.review-step-card-header {
    background: var(--bg-tertiary);
    padding: var(--spacing-sm) var(--spacing-md);
    font-weight: 600;
    font-size: 12px;
    border-bottom: 1px solid var(--border-light);
}

.review-step-card-body {
    padding: var(--spacing-sm) var(--spacing-md);
}

.review-row {
    display: flex;
    padding: 4px 0;
    font-size: 12px;
    border-bottom: 1px solid var(--border-lightest, rgba(0,0,0,0.05));
}

.review-row:last-child {
    border-bottom: none;
}

.review-row-label {
    width: 40%;
    color: var(--text-muted);
    flex-shrink: 0;
}

.review-row-value {
    flex: 1;
}